Vivo Mobile job circular 2020

Job Responsibilities

• Identify customers’ needs, clarify information and provide solutions and/or alternatives
• Quick response to customer inquiries and requests.
• Communicate with customers with informative manner, in keeping with the brand’s voice and tone.
• Respond to customer inquiry on our Facebook and social media platforms on a regular basis.
• Keep records of all conversations in the database in a comprehensive way.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Prepare & submit daily report on incoming and outgoing call.
• Deliver extraordinary customer care by responding to questions concerning customer concerns .
• Consult with Customers while they share their handset problems through vivo Feedback APP and provide proper solution.
• Survey on selected handset models and provide report as per requirement from factory.
• Suggesting to customer’s problems/product appearances/major complains and providing quality feedback issues through CRM (Customer Relationship Management) system
• Submit Customer feedback report to the factory (Head Quarter) through an online questionnaire.