Vivo Mobile job circular 2020
- Identify customers’ needs, clarify information and provide solutions and/or alternatives
- Quick response to customer inquiries and requests.
- Communicate with customers with informative manner, in keeping with the brand’s voice and tone.
- Respond to customer inquiry on our Facebook and social media platforms on a regular basis.
- Keep records of all conversations in the database in a comprehensive way.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Prepare & submit daily report on incoming and outgoing call.
- Deliver extraordinary customer care by responding to questions concerning customer concerns .
- Consult with Customers while they share their handset problems through vivo Feedback APP and provide proper solution.
- Survey on selected handset models and provide report as per requirement from factory.
- Suggesting to customer’s problems/product appearances/major complains and providing quality feedback issues through CRM (Customer Relationship Management) system
- Submit Customer feedback report to the factory (Head Quarter) through an online questionnaire.
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